FREQUENTLY ASKED QUESTIONS

SHIPPING

HOW IS THE SHIPPING FEE CALCULATED? 

The shipping fee is calculated based on the delivery location. The actual shipping fee is displayed in the checkout before you complete an order. 

Shipping to Europe

A shipping fee of €7 euro applies to orders shipped to countries in the European Union. All these orders are shipped DDP.

Shipping International orders

All these orders are shipped DDU. Meaning the buyer is responsible for paying duties (Import tax & VAT tax) and delivery (shipping fee).

​​SHIP OVERSEAS?

Yes! We aim for worldwide fulfilment. If your country is not mentioned in our check out, do e-mail us at contact@toko.store so we can find a suitable solution.

​ASAP DELIVERY?

We are eager to take care of your order ASAP. TOKO will process an order within 3 business days.

RETURNS

HOW CAN I RETURN MY PRODUCT?

Email us at contact@toko.store

Then we will send you a return label.

Please help us improve and tell us why you want to return.

CAN I EXCHANGE MY ORDER?

Please send us an email at contact@toko.storeThen we will help you ASAP. Or text us via WA on +31 619867973.